Dear United Frequent Flyer:

It is no secret that things have been tough at United. We were disappointed to learn yesterday that the Airline Transportation Stabilization Board (ATSB) could not approve the proposal submitted by United for a $1.8 billion federal loan guarantee.

Whatever course we now chart with the company, I want to be emphatically clear that United will continue to fly and deliver exceptional service to customers worldwide. And, as a Mileage Plus(R) member, you can continue to accrue and redeem miles with confidence.

Challenging times make a company stronger, leaner and more focused. The employees of this airline stand ready and committed to serve you today and in the future.

Thank you for your support and we'll keep you posted.

Sincerely,

Chris Bowers

Senior Vice President

Marketing and sales